Development environment: payments are simulated and orders are not fulfilled.

Warranty

Review confirmed warranty information before choosing a device.

Where to find a device's warranty

Product pages show warranty information when coverage has been confirmed for that device. Ask support before ordering if no warranty information is listed.

Making a warranty claim

Contact Netteq Africa support with your order reference, device details, and a description of the fault to discuss the next steps.

What is not covered

The final warranty policy will explain exclusions, required evidence, repair or replacement options, and applicable time limits.